Nifemi

admin@nifemi.co.za

Whatsapp Instagram Facebook Tiktok
Shopping-bag User-alt
SHOP

Delivery Policy

At Nifemi Unfurled Collections, we aim to ensure that your orders are delivered to you quickly and efficiently. Please read our delivery terms below:

1. Free Delivery

We offer free delivery on all orders over the value of R1 200 (South Africa only).

2. Delivery Fee

For orders under R1 200, a flat rate delivery fee of R150 will apply (South Africa only).

3. Delivery Timeframes

  • Orders are usually shipped within 5 –7 working days upon receipt of payment.
  • Delivery times may be affected by unforeseen circumstances such as courier delays, weather conditions, or stock availability.
  • In the event of such delays, we will work closely with the client and our courier partners to resolve the matter as soon as possible.

4. Goods Insurance

  • Goods are not insured by default.
  • If you require insurance for your order, it is your responsibility to request this service and cover any additional costs.

5. Payment Methods

  • Secure online payments using your debit/credit card, powered by Yoco Payments.
  • EFT: Goods will only be dispatched when payment reflects in account. Please ensure you use the right reference provided to help us swiftly link your payment to your order. Proof of payment should be sent to Orders@nifemi.co.za and/or to WhatsApp: +27 61 212 8369.

Banking Details:

Nifemi Natural Care

First National Bank

63142818377

Business Account

Reference: Order/Invoice number

Returns & Refunds Policy (Fragrances and Skincare Products)

At Nifemi Unfurled Collections, we take pride in the quality and safety of our skincare, and fragrance products. Please read our policy carefully before making a purchase.

1. No Refunds

Due to hygiene, safety, and quality control reasons, we do not offer refunds on any purchased skin, body care, or fragrance products. All sales are final.

2. Exchanges for Damaged Products

We understand that damages may occur during handling or transit. We will gladly exchange products that are:

  • Reported within 48hrs of product delivery.
  • Returned unused, sealed, and in their original packaging (including any seals, labels, and boxes).
  • Accompanied by proof of purchase (receipt, invoice, or order confirmation).

3. How to Process an Exchange

  • Contact our customer service team via admin@nifemi.co.ca or on WhatsApp: +27 61 212 8369 within 48hrs of your product delivery date.
  • Provide details of the damage, along with photographs if possible.
  • Return the product to address that will be provided by customer care, for inspection before the exchange is processed.

4. Non-Exchangeable Items

We cannot exchange products that:

  • Have been opened or used.
  • Are not in their original packaging.
  • Are reported after 48hrs of goods receipt and returned after 5 working days of purchase and delivery.

5. Company Discretion

We reserve the right to decline an exchange if the product does not meet the above conditions or if the damage was caused by customer misuse or mishandling after purchase.

 

Return & Refund Policy (Clothing)

At Nifemi Unfurled Collections, we value your satisfaction and strive to provide high-quality clothing and exceptional service. If you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns

  • Items must be returned within 7 days of the purchase date.
  • Items must be unworn, unwashed, undamaged, and in their original packaging with all tags still attached.
  • Proof of purchase (receipt, invoice, or order confirmation) is required.
  • Non-returnable items include:
    • Underwear, swimwear, bodysuits, and other intimate apparel (for hygiene reasons).
    • Gift cards or vouchers.

2. Process for Returns

  • To initiate a return, please contact our customer service team at admin@nifemi.co.ca or on WhatsApp: +27 61 212 8369 with your order number and reason(s) for return.
  • Approved returns can be sent to the address provided by customer care.
  • Customers are responsible for return shipping costs unless the item is defective or an incorrect order was sent.

3. Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed within 7–10 working days to your original payment method.
  • Shipping fees are non-refundable unless due to our error.

4. Exchanges

  • Exchanges are offered for different sizes or colours (subject to stock availability).
  • If the desired item is out of stock, a refund will be issued.
  • Customers are responsible for shipping fees for product exchanges.

5. Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please notify us within 3 business days of receiving your order.
  • Provide details of the defective, damaged, or incorrect item, along with photographs if possible.
  • We will arrange a replacement or full refund at no extra cost to you.
Scroll to Top